FAQ

We curate a refined selection of luxury beauty and wellness essentials. Our portfolio includes Advanced Anti-Aging Serums & Treatments, targeted Anti-Wrinkle & Anti-Aging solutions, skincare staples like Astringents & Toners and Eye Creams, indulgent Bath & Body Oils and Body Mists, as well as authentic fragrances and select accessory categories. Each product is chosen for its efficacy, elegance, and alignment with a sophisticated beauty ritual.

Authenticity is the cornerstone of our philosophy. Every item at Beautyencounter Shop is sourced directly from authorized partners or brands, guaranteeing 100% genuineness. We understand that trust is paramount when investing in luxury skincare like Dior serums or fine Colognes, and we stand firmly behind the authenticity of every product we dispatch from our hub.

To ensure a secure and convenient checkout, we accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal. All transactions are processed through encrypted, secure channels.

While you can checkout as a guest, creating an account allows you to track your order history, manage addresses, and enjoy a more personalized future shopping experience. Your personal information is always handled with discretion and care.

We proudly serve a global community. Delivery is available to most countries worldwide, excluding some remote regions and parts of Asia. At checkout, you may enter your destination to confirm service availability.

We offer two transparent shipping methods to suit your needs:

1. Standard Expedited Shipping: A flat fee of $12.95. Processed within 1-2 business days, then delivered via DHL or FedEx typically within 10-15 business days. Ideal for a balance of speed and value, complete with tracking.

2. Complimentary Standard Shipping: Free on all orders over $50. Processed within 1-2 business days, then delivered via EMS within 15-25 business days. Our value offering for the thoughtful shopper.

All orders are carefully packaged and dispatched from our hub in Raleigh, US.

Please allow 1-2 business days for order processing. After dispatch:

• Expedited (DHL/FedEx): 10-15 business days.
• Complimentary (EMS): 15-25 business days.

These timelines are estimates, and delivery may occasionally be affected by factors outside our control, such as customs processing.

Your satisfaction is guaranteed. If any item does not resonate with your expectations, you may initiate a return within 15 days of receiving your order. Items must be unused, in original packaging, and accompanied by proof of purchase. Returns are subject to our detailed Terms and Conditions. Please contact our customer care team to initiate a return request.

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original method of payment within 10-14 business days.

Our dedicated customer care team is here to guide you. For questions regarding delivery, order status, returns, or any other concerns, please email us at [email protected]. We strive to respond to all inquiries within one business day.

Beautyencounter Shop operates from:
2569 Johnson Street, Raleigh, US 27601.