At Beautyencounter Shop, where discretion meets luxury, we meticulously curate each product in our collection—from our Advanced Anti-Aging Serums to our Fine Fragrances. We are equally dedicated to ensuring your complete satisfaction with every purchase. Should an item not meet your expectations, our refined and straightforward returns process is designed with your convenience in mind.

Our Returns & Exchanges Policy

We offer a 15-day return or exchange window from the date you receive your order. To be eligible, items must be in their original, unopened, and unused condition, with all seals, packaging, and tags intact. Your discretion and care in handling the products prior to return are greatly appreciated, reflecting the same respect we hold for our luxury essentials.

Step-by-Step Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our Customer Care team at [email protected] with your order number and details regarding the item you wish to return or exchange.
  2. Receive Instructions: We will respond promptly with a personalized Returns Authorization (RA) number and detailed instructions for shipping the item back to our hub in Raleigh.
  3. Prepare Your Package: Securely pack the item(s) in their original packaging, including all accessories and documentation. Please include a copy of your order confirmation or the RA number inside the package.
  4. Ship to Us: Send your package to the address provided in your instructions. We recommend using a trackable and insured shipping service, as you are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or damaged item).
  5. Inspection & Processing: Once received, our team will inspect the item(s) within 3-5 business days. We will notify you via email once the inspection is complete and your return or exchange is approved.

Refund Timeline & Method

Upon approval of your return:

  • Timeline: Refunds will be processed within 5-10 business days after we receive and inspect the returned item.
  • Method: Funds will be returned to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please note that the timing for the refund to appear in your account may vary depending on your financial institution’s policies.
  • Exchanges: For exchanges, once the returned item is approved, we will promptly ship the replacement item. Standard or free shipping (as per your original order) will apply. Any price differences will be charged or refunded accordingly.

Important Considerations

Non-Returnable Items: To ensure the integrity, safety, and efficacy of our products—core values that mirror our approach to your privacy—the following items are final sale and cannot be returned or exchanged:

  • Opened or Used Cosmetic & Skincare Products: This includes, but is not limited to, Advanced Anti-Aging Serums & Treatments, Anti-Wrinkle & Anti-Aging products, Astringents & Toners, Cleansing Liquids & Creams, Exfoliators & Scrubs, and Eye Creams. Due to hygiene and safety reasons, any product where the seal has been broken is not eligible for return.
  • Fragrances: All Colognes and Fine Fragrances are final sale once shipped.
  • Personal Care Items: Such as Deodorant & Roll-On products.

We ensure every product dispatched from our Raleigh hub is pristine and perfect. Please review product descriptions and ingredients carefully before purchasing.

Return Request Email Template

To expedite your request, you may use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Beautyencounter Shop Customer Care, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Item Name: [e.g., Advanced Anti-Aging Serum, Body Lotion] Reason for Return/Exchange: [Please specify] I confirm that the item is in its original, unopened, and unused condition with all packaging intact. Please provide the Returns Authorization number and shipping instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address Associated with the Order]

We Are Here to Assist You

Your trust is our most valued asset. For any questions regarding our Returns & Exchanges policy, or for personalized assistance, please contact our dedicated team.

Email: [email protected]
Postal Address:
Beautyencounter Shop
2569 Johnson Street
Raleigh, NC 27601
United States

We are committed to resolving your concerns with the same sophistication and discretion that defines every aspect of your Beautyencounter experience.