At Beautyencounter Shop, where discretion meets luxury, we are dedicated to providing a seamless and sophisticated experience from the moment you browse our curated collection to the delivery of your carefully selected essentials. Our policies are designed with your utmost convenience and satisfaction in mind, reflecting the same respect and care we invest in every product.

Shipping Information

We are proud to serve a global clientele (excluding select remote regions and parts of Asia). Every order is processed with precision and discretion at our hub in Raleigh, North Carolina.

Order Processing & Delivery Timelines

  • Order Processing: All orders are meticulously prepared within 1-2 business days of payment confirmation.
  • Shipping Methods & Delivery Windows:
    • Standard Shipping: We ship via DHL or FedEx. Delivery is typically completed within 10-15 business days after dispatch. A flat shipping fee of $12.95 applies.
    • Free Shipping: Available on orders over $50. We ship via EMS, with delivery typically occurring within 15-25 business days after dispatch.

Please note: All delivery timelines are estimates and may be subject to factors beyond our control, such as customs processing. You will receive tracking information once your order is dispatched.

Returns & Exchanges: Our Commitment to Refinement

Your complete satisfaction is our priority. Should an item not meet your expectations, our refined and straightforward returns process ensures a resolution that honors your time and trust.

We offer a 15-day window from the date of delivery to initiate a return or exchange. All items must be in their original, unopened, and unused condition, with all seals, packaging, and tags intact. Your discretion in handling the products prior to return is greatly appreciated.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our Customer Care team at [email protected]. Include your order number and details of the item you wish to return or exchange.
  2. Receive Instructions: We will respond promptly with a personalized Returns Authorization (RA) number and detailed instructions for shipping the item to our Raleigh hub.
  3. Prepare Your Package: Securely pack the item(s) in their original packaging, including all accessories and documentation. Please enclose a copy of your order confirmation or the RA number inside the package.
  4. Ship to Us: Send your package to the address provided in your instructions. We recommend using a trackable and insured shipping service. You are responsible for return shipping costs unless the return is due to our error (e.g., an incorrect or damaged item).
  5. Inspection & Processing: Upon receipt, our team will inspect the item(s) within 3-5 business days. We will notify you via email once the inspection is complete and your return or exchange is approved.

Refund Timeline & Method

  • Timeline: Once your return is approved, refunds are processed within 5-10 business days.
  • Method: Funds are returned to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). The time for the refund to appear in your account may vary based on your financial institution’s policies.

Exchanges

For approved exchanges, we will promptly ship the replacement item. Standard or free shipping (as per your original order) will apply. Any price differences will be charged or refunded accordingly.

Important Considerations: Non-Returnable Items

To ensure the integrity, safety, and efficacy of our products—core values that mirror our approach to your privacy and well-being—the following items are considered final sale and cannot be returned or exchanged:

  • Opened or Used Cosmetic & Skincare Products: Due to stringent hygiene and safety standards, any product where the seal has been broken is ineligible for return. This includes, but is not limited to:
    • Advanced Anti-Aging Serums & Treatments
    • Anti-Wrinkle & Anti-Aging products
    • Astringents & Toners
    • Cleansing Liquids, Creams, Masks & Peels
    • Exfoliators & Scrubs
    • Eye Creams
    • Beauty Oils, Body Lotions, Mists & Revitalizers
  • Fragrances: All Colognes and Fine Fragrances are final sale once shipped.
  • Personal Care Items: Such as Deodorant & Roll-On products.

We ensure every product dispatched from our hub is pristine and perfect. We encourage you to review product descriptions and ingredients carefully before purchasing.

We Are Here to Assist You

Your trust is our most valued asset. For any questions regarding our Shipping & Returns policy, or for personalized assistance, please contact our dedicated team.

Email: [email protected]
Postal Address:
Beautyencounter Shop
2569 Johnson Street
Raleigh, NC 27601
United States

We are committed to resolving your concerns with the same sophistication and discretion that defines every aspect of your Beautyencounter experience.